Paws Furfinity – Shipping Policy

Thank you for choosing Paws Furfinity. We are committed to providing a secure, reliable, and transparent shipping experience from the moment your order is placed to the moment it arrives safely at your door.

Fulfilment & Distribution

All Paws Furfinity orders are fulfilled through our trusted logistics and courier partners. Each order is carefully processed, quality-checked, and securely packaged before dispatch to ensure your items arrive in excellent condition.

We work exclusively with reliable shipping providers to ensure consistent delivery, full tracking visibility, and dependable customer support.

Shipping Destinations

We proudly provide shipping across South Africa.

Delivery timeframes may vary slightly depending on your location and local courier operations.

Processing & Delivery Timeframes

Processing Time: Orders are processed within 24–48 hours (excluding weekends and public holidays).

Delivery Time: Once dispatched, parcels typically arrive within 7–12 business days.

Please note that delivery timeframes are estimates and may vary due to courier operations, weather conditions, or peak shipping periods.

Shipping Costs

We proudly offer free shipping on all orders.

There are no hidden fees or surprise charges at checkout.

Order Tracking & Shipping Updates

For your peace of mind, every order includes tracking.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information, allowing you to follow your parcel’s journey from dispatch to delivery.

If you need assistance with tracking or delivery updates, our support team is always available to help.

Delivery Delays

While we strive to deliver all orders within the stated timeframe, occasional delays may occur due to factors beyond our control, such as:

• Courier delays
• Weather conditions
• Public holidays
• High order volumes during peak seasons

If your order is delayed, please contact us and we will promptly investigate and keep you informed.

Shipping Restrictions

• We are unable to deliver to P.O. Boxes
• Certain items may have shipping limitations due to size or weight
• Any product-specific shipping restrictions will be clearly stated on the product page

Returns & Exchanges

For details regarding returns, exchanges, or refunds, please refer to our Refund & Return Policy page.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us:

Paws Furfinity
📧 Email: info@pawsfurfinity.com

Your trust is important to us, and we’re here to ensure your Paws Furfinity order arrives safely, securely, and with complete peace of mind.