Refund policy

Paws Furfinity – Refund & Return Policy

At Paws Furfinity, your satisfaction is our top priority. If your order does not meet expectations, we’re committed to resolving the issue promptly and fairly with no stress, and no hassle.

30-Day Refund & Return Window

You have 30 days from the date of receiving your order to request a refund or replacement.

To be eligible, your item must be:

Unused and in its original condition
In the original packaging
Accompanied by proof of purchase

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us at info@pawsfurfinity.com within 30 days of delivery.

To help us resolve the issue quickly, please provide:

A clear photo of the item
Your order number

Once reviewed, you can choose between:

A free replacement shipped to you, or
A full refund to your original payment method

You will not be required to return the damaged or defective item.

Non-Refundable Items

For hygiene, safety, or customization reasons, the following items cannot be refunded or returned:

Perishable goods such as treats or food
Personal care or grooming items that have been used
Custom or personalized products
Sale items and gift cards
Hazardous or flammable materials

If you’re unsure whether your item qualifies, please contact us before submitting a request.

Exchanges

We do not process direct exchanges. If you’d like a different item, you may request a refund (if eligible) and place a new order for your preferred product.

Refund Processing

Once your refund request is approved:

Refunds are typically processed within 10 business days to your original payment method.
Your bank or card provider may require additional time to post the funds.

If you have not received your refund within 15 business days after approval, please contact us for further assistance.