Frequently asked questions
What is the return policy?
We offer free 30-day returns from the day your order is delivered. If you're not completely satisfied with your purchase, simply contact us and we'll assist you with the return process.
Are any purchases final sale?
No. All products purchased from Paws Furfinity are covered by our free 30-day return policy, giving you peace of mind when shopping with us.
When will I get my order?
Orders are processed within 24–48 hours and typically arrive within 7–9 business days. You'll receive tracking information once your order has been dispatched.
Where are your products manufactured?
Our products are manufactured in China by trusted suppliers. We carefully select each product to ensure it meets our standards for quality, safety, and value before offering it to our customers.
How much does shipping cost?
We offer free shipping on all orders delivered within South Africa. The price you see at checkout is the price you pay, with no additional delivery fees.